Quality Management
NHS England Workforce, Training and Education (WT&E) Pharmacy London Team use the multi-professional quality standards set out in Education Quality Framework as a basis for managing the quality of our programme provision. These standards are generally applicable to programmes for all pharmacy trainees. We are responsible for the quality management of the Foundation Trainee Pharmacist Programme that we deliver and we adhere to principles set out in the Education Quality Framework for all other training that we commission or deliver.
Quality Reviews
There are six methods to review quality within placement providers. These reviews are: Urgent Concern; Risk-based; Multi-professional; Programme; Pathway and Thematic.
The Urgent Concern Review takes place following the escalation of risk requiring immediate investigation and action. This review is held at short notice and is highly focused and specific.
The focus of the Risk-based Review is dependent on the level of risk associated with the learning environment and is defined by a group of learners or trainers.
The Multi-professional Review takes the form of an onsite visit and is a cyclical review of the whole learning environments.
The Programme Review considers the quality of a programme of learning across placement providers for learners within a particular area of practice. The focus of this review is a professional group within a curricula context.
The focus of the review is on educational governance, exploring the quality of education and training across a placement provider, and including all professions which may require focus on a specific area of practice. This review may also be used where there is a heightened organisational risk and it may take place more frequently than stipulated where required.
Quality Management in Pharmacy
Trusts who support trainees are expected to hold meetings and document these formally. They should periodically check to ensure that they are meeting the ten standards that are mapped to the Education Quality Framework.
Trainee Feedback
All team members involved in supporting trainees should also consider trainee feedback to improve their systems and processes.
Each year, we conduct an end of year survey for pre-registration trainee pharmacy technicians and foundation trainee pharmacists. Each site can view an anonymised summary of the feedback and access information via the NETS reporting tool (except for sites where there are fewer than three trainees).